Ah yes, the ROI question … It’s a tough one, not only on looking at the quantifiable areas to measure as there are so many elements involved in the health eco-system, but also what ROI is valuable? More specifically, we have found that different clients value different ROI’s differently. As an example, in the VA for example, in one of the our utilizations in PTSD we “saved” a facility approx. $1.4Million per year based on a 32% reduction in re-admissions. And as good a monetary measurement as that was, a more meaningful ROI on that group was that the reduction in re-admissions allowed 38 more Vets to get access than had previously. In another case, a client utilizing our communication platform was able to change the metrics on clinician to patient in a maternal care program from 1 clinician to 5 patients to 1 clinician to 150 patients. The clinicians were still managing 25 patients, but now they were managing those who needed their more immediate care (based on our clients rules) and when asked, almost 100% of the patients thought they were now getting better care.
Many more examples, but key to this illustration is understanding what ROI is meaningful to your client AND their population